Ambassadors

SMEG supplies technology with style and expects the same from its technicians. They are on the road every day, representing the brand and its experience like no other. They aren't just expected to solve the problems customers have from a technical point of view. Being aware of the impact of their communication style, how to stand up for their brand without feeling personally attacked and keeping the customer happy all form part of their duties. Our approach: an interactive video, followed by a training session with an actor in the showroom.