Communication training
Shannon and Weaver's "transmitter-receiver" model no longer works, Watzlawick is dead and yet... In an era of 24/24 and 7/7 accessibility, the importance of good communication is greater than ever. We put this to you and make the consumable workable.
We can't promise world peace, and anyway Bono is already working on that, but we can reveal some mechanisms that will help you to communicate better, more effectively and more empathically.
Questions people ask us...
Do you work with generic attitude competences such as dealing with dilemmas and process-based thinking?
Do you have ideas to help our people present with more impact?
How can we work on a trust framework within our teams and stimulate mutual feedback?
Customer focus
A switchgear manufacturer implemented the One Minute Wizard to extend tips to all helpdesk employees, so that it could immediately enhance its customer experience. These were not theoretical lectures, but were actually linked to their work. Both telephone and email skills were addressed. The Wizard then delivered a useful matrix of all tips, organised into groups, which were inspirational and usable on a daily basis, even for managers. Tips which were established in a charter, tips for structural improvement and more personally-dependent tips.
Ambassadors
SMEG supplies technology with style and expects the same from its technicians. They are on the road every day, representing the brand and its experience like no other. They aren't just expected to solve the problems customers have from a technical point of view. Being aware of the impact of their communication style, how to stand up for their brand without feeling personally attacked and keeping the customer happy all form part of their duties. Our approach: an interactive video, followed by a training session with an actor in the showroom.
IT-specialists, empathy and assertiveness
The IT staff manages the art of developing business that meets the latest standards in technology.. A beautiful design, an intuitive use, applicable on multiple devices,… Being genuinely interested in people, how they work and how to deal with them, are skills that immediately yield. The fact that sympathy and empathy are not the same and that only empathy does not always work, gets the attention.
The more assertive the better
For years, Securex has been a trusted partner, with which we have set up several successful projects. One of these is the assertiveness training which we do both in an open calendar and custom-designed.
A more assertive attitude? It can certainly be learned, as witnessed by the participants at Securex. A comprehensive training programme that goes further than just a few questioning techniques. How do you think and feel in certain situations and what does that say about your world view? Definitive exercises get people thinking about and help them to respond more assertively.
Make an appointmentto discuss your training requirements
